3rd Line IT Support Technician
Salary: £50,000 – £55,000
Responsible for providing high level 3rd line technical support and for implementation of various high level IT projects.
·3rd line IT technical support within a multi-site organisation.
·Desktop administration / proficiency in Microsoft Windows Operating Systems
·Proficiency in Microsoft Office
·Experience in creating and maintaining up to date procedures and technical documentation.
Experience in some of the following;
*Data Centre hardware support and troubleshooting (HP Blades, Dell EMC VMAX, Nexsan SAN)
*Backup administration (Commvault)
*Anti-virus administration (McAfee Enterprise/ Endpoint Encryption)
*Citrix Server administration (XenApp, Web Interface) and Citrix farms
*VMware and vSphere administration
*Microsoft Exchange administration
*Administration and configuration of Cisco networking devices (switches and firewalls)
*Microsoft CA administration
*Support Microsoft SQL Server
*Network security (including WAN configuration and ACL administration)
*McAfee anti-virus management using ePO.
*MCSA, MCSE or MCITP
*ITIL Foundation qualification
·Investigate reported incidents and problems with all supported applications/hardware and determine the appropriate course of action for resolution.
·Resolve incidents and problems within agreed service levels.
·Maintain records of requests for advice and assistance and work completed.
·Plan support activities to assist project teams so that future rollout and upgrade schedules are met and the integrity of live systems is maintained.
·Contribute to continual service improvement.
·Day to day resolution of support calls in the 3rd line service desk queue.
·To provide clear, well written technical documentation for all IT systems as and when required.
·To maintain accurate and timely records of all technical issues using the IT service desk system.
·To provide on-site technical support at any facility as and when required this includes the commissioning of new hardware and troubleshooting support issues.
·Support of the operational monitoring solutions, performance monitoring across all strategic platforms, databases, networks, web services, and other services.
A fantastic opportunity for a 3rd Line Support Technician to join a highly reputable and successful business.